FAQ
Does Zenva Schools have a phone number I can contact for support?
At this time, Zenva Schools does not offer any form of phone support. Please contact our help desk by filling out this form or by emailing us at support.zenvaschools@zenva.com.
Can I reassign licenses I purchased to different students?
For teachers who purchase longer access periods, you may want to be able to reuse a seat/license for different students when your student roster changes (whether that's on a per term basis, per semester basis, or something in-between). Here at Zenva ...
How can I use Single Sign-On on Zenva Schools?
Zenva Schools offers the ability for users to use Single Sign-On (SSO) for Azure AD Microsoft accounts, Office 365 Microsoft accounts, and Google accounts. This article will briefly discuss how to set up your school and user accounts to use the SSO ...
Can I enable/disable Two-Factor Authentication (2FA) for my account?
Two-Factor Authentication (2FA) is a popular feature that allows users to protect their data and provides an extra level of security for their accounts. While we don't have 2FA options available for student accounts, Schools Admins and Teachers can ...
Is Zenva Schools compatible with any LMS or third-party learning platforms?
At this time, Zenva Schools does not sync with any Learning Management System (LMS) or any third-party learning platforms (such as Google Classroom). While we will be looking into these features in the future, at the current time, there are no plans ...
I can't find a course from Zenva Academy on Zenva Schools! How do I get access?
Zenva Schools has a very specialized selection of our best courses from Zenva Academy. These courses have been reviewed by teachers and approved for use in K12 institutions - and many also match curriculum standards in both Australia and the US. ...
Popular Articles
How to Edit Student Details
Teachers and School Admins can edit student information at any time. These edits include changing a user's name, email address or username, password, and more. Editing details Log in to Zenva Schools. Hover the mouse on the Administration menu link. ...
Zenva Schools General Onboarding Video
The video embedded below provides a complete onboarding tutorial for the Zenva Schools platform. We highly recommend watching it to help you get started with the platform quickly and efficiently. If the video is not displaying in your browser, you ...
How to Access Certificates of Completion
Whenever students complete 100% of an entire course, our system will automatically generate a Certificate of Completion to mark their achievement. These certificates are made available in a PDF format so they can be saved, printed, added to resumes, ...
How to Install Unreal Engine
In this article, we'll cover how to install Unreal Engine for you machine - whether for the first time or a new version. Before beginning, you may wish to review the system requirements for Unreal Engine. First Time Installation Only - Epic Games ...
What happened to the custom logo feature?
Previously, School Admins could upload a custom logo for their school to display instead of the Zenva Schools logo. Unfortunately, as of May 2024, we had to make the difficult decision to remove this feature. Due to new security standards, its ...