Can I enable/disable Two-Factor Authentication (2FA) for my account?
Two-Factor Authentication (2FA) is a popular feature that allows users to protect their data and provides an extra level of security for their accounts. While we don't have 2FA options available for student accounts, Schools Admins and Teachers can optionally turn 2FA on for their accounts.
When 2FA is enabled, every time you attempt to log in, you will also need to enter a one-time password that is automatically sent to your email. In so doing, you can ensure that no malicious entities can access your account with your email and password alone.
To Turn On 2FA
Teachers and School Admins can turn 2FA on for their accounts by:
- Logging in to their account
- Clicking the My Account menu link
- Selecting the Two-Factor Authentication option from the drop-down menu.
- Toggling the Email Authentication link to the on position (the circle will be on the right when on).
Once activated, you should get a confirmation pop-up letting you know that 2FA is now enabled.
To Turn Off 2FA
At any time, Teachers and School Admins can also turn off 2FA by following the reverse steps of the above.
- Log in to your account
- Click the My Account menu link
- Select the Two-Factor Authentication option from the drop-down menu.
- Toggling the Email Authentication link to the off position (the circle will be on the left when off).
Similarly to turning 2FA on, you should also receive a confirmation pop-up indicating 2FA is deactivated.
What if I get locked out of my account?
If you lose access to your email, this means you will also be unable to log in to your Zenva Schools account. Should this happen, please contact our support team at your earliest convenience so we can help you restore access.
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