General Issues
Troubleshooting Cloudflare Issues
At Zenva, we aim to ensure that accessing our content is straightforward and hassle-free. However, if you encounter a situation where you're blocked from our services by Cloudflare, please follow the steps outlined below before opening a support ...
Why can't I see my student's password?
On Zenva Schools, you may notice you have the ability to view student passwords using the little eye icon on any list with students. However, you may have some students where the password is not visible. Password visibility was not launched until May ...
About Video Playback Problems
Zenva Schools uses Azure Media Services for videos - a cloud-based server owned by Microsoft. If you're experiencing video playback issues, try the troubleshooting tips below. However, if none of the items below solve your video playback problem, ...
Login Not Accepted
Were you unable to log in to Zenva Schools? If your login was rejected, one of the most common issues that causes this is that you might be on the wrong landing page. Zenva operates two different platforms: Zenva Schools, our platform intended for ...
Didn’t Receive Password Reset
At any time, users with valid emails attached to their accounts can go to the Zenva Schools lost password page to reset a forgotten password. Once you enter your email address, an email will be sent to provide a secure link to reset the password. In ...
I Forgot my Password!
Users can reset their Zenva Schools password via our password reset tool at any time as long as they have a valid, registered email with their Zenva Schools account. While this will always be the case with Teachers and School Admins, students using ...
Popular Articles
Can I enable/disable Two-Factor Authentication (2FA) for my account?
Two-Factor Authentication (2FA) is a popular feature that allows users to protect their data and provides an extra level of security for their accounts. While we don't have 2FA options available for student accounts, Schools Admins and Teachers can ...
How to Filter the Students List by Classroom
The School Students page on Zenva Schools lists every student currently part of your school's account. However, there may come a point where you need to remove multiple students or similar based on which classroom the student belongs to. In order to ...
Which Course Should I Start with for My Classroom?
Zenva Schools offers an extensive collection of courses on Scratch, Excel, Unity, Digital Systems, Python, web development, and much more. With so many options, though, choosing the right course for your classroom can be a challenge. Every classroom ...
How to Access Unique Identifiers for Courses
Here at Zenva Schools, we understand that some teachers require a unique identifier for courses they use for administrative purposes and reporting. You can find a list of all courses and their unique identifiers via the following link: ...
Why can't I see my student's password?
On Zenva Schools, you may notice you have the ability to view student passwords using the little eye icon on any list with students. However, you may have some students where the password is not visible. Password visibility was not launched until May ...