General Issues
Can Zenva Schools be embedded in another website or LMS?
Zenva Schools cannot be embedded within another webpage, including within a learning management system (LMS). This restriction is in place for security reasons. The recommended way to include Zenva Schools courses or lessons in your LMS is to add ...
I had a new school account created but didn't receive my login details. What do I do?
When a brand new school account is created, the School Admin should receive an automatic email with access instructions. Should you not receive this email, however, you can still access your account by following the standard forgot password reset ...
Troubleshooting Cloudflare Issues
At Zenva, we aim to ensure that accessing our content is straightforward and hassle-free. However, if you encounter a situation where you're blocked from our services by Cloudflare, please follow the steps outlined below before opening a support ...
Why can't I see my student's password?
On Zenva Schools, you may notice you have the ability to view student passwords using the little eye icon on any list with students. However, you may have some students where the password is not visible. Password visibility was not launched until May ...
About Video Playback Problems
Zenva Schools uses Bunny.net as the streaming solution for videos. If you're experiencing video playback issues, try the troubleshooting tips below. However, if none of the items below solve your video playback problem, please reach out to our help ...
Login Not Accepted
Were you unable to log in to Zenva Schools? If your login was rejected, one of the most common issues that causes this is that you might be on the wrong landing page. Zenva operates two different platforms: Zenva Schools, our platform intended for ...
Didn’t Receive Password Reset
At any time, users with valid emails attached to their accounts can go to the Zenva Schools lost password page to reset a forgotten password. Once you enter your email address, an email will be sent to provide a secure link to reset the password. In ...
I Forgot my Password!
Users can reset their Zenva Schools password via our password reset tool at any time as long as they have a valid, registered email with their Zenva Schools account. While this will always be the case with Teachers and School Admins, students using ...